Role & responsibilities

Shopify Operations Specialist

Position Summary The Shopify Operations Specialist manages the daily execution of our Shopify store backend, inventory systems, and fulfilment workflows. This role ensures a seamless post-purchase customer experience by keeping product data accurate, tracking fulfilment efficiency, and managing third-party app integrations.

Key Responsibilities

- Shopify Store Administration: Manage the backend dashboard, including product
- uploads, pricing updates, discount codes, and collections.
- Order & Fulfillment Monitoring: Oversee daily order processing, identify stuck orders, and coordinate with fulfillment centers or 3PLs using Shopify-integrated apps.
- Inventory & App Management: Monitor stock levels across multi-location inventories, update inventory counts, and maintain Shopify apps (e.g., subscription tools, ERP connectors, inventory syncers).
- Data & Reporting: Analyze Shopify Analytics data regarding shipping costs, return rates, and order processing times to identify operational bottlenecks.
- Returns & Fraud Prevention: Evaluate flagged high-risk orders using Shopify FraudAnalysis and manage reverse logistics for customer returns.
- Required Skills & Qualifications
- Shopify Expertise: Deep familiarity with the Shopify dashboard, theme customizer basics, and the Shopify App Store ecosystem.
- Tech Stack Familiarity: Experience connecting Shopify to external tools like Klaviyo, Gorgias, Ship Station, or native ERPs.
- Data Literacy:



Strong skills in Excel or Google Sheets for bulk product uploads via CSV files and inventory matrix management.
- Problem Solving: Quick at troubleshooting checkout errors, inventory mismatches, or shipping rate miscalculations.
- Experience: 2+ years managing a live, high-volume Shopify or Shopify Plus storefront.

Preferred candidate profile

- Order Management: Monitor daily order flows, transaction accuracy, and prompt handoff from checkout to fulfillment.
- Inventory Control: Track stock levels across platforms, prevent stockouts, and reconcile monthly inventory reports.
- Logistics Coordination: Partner with shipping carriers and 3PL providers to maintain delivery timelines and track last-mile performance.
- Catalog & Platform Maintenance: Update product listings, pricing changes, and promotional discounts across web stores or marketplaces.
- Returns & Customer Support: Oversee reverse logistics, process product exchanges, and resolve post-purchase customer escalations.

Required Skills & Qualifications

- Technical Proficiency: Experience with major e-commerce platforms, Order Management Systems (OMS), and Warehouse Management Systems (WMS).
- Data Analysis: Solid command of spreadsheet tools (advanced Excel, pivot tables) to analyze operational metrics and report performance.
- Communication: Ability to troubleshoot supply chain bottlenecks and coordinate cross-functional goals with marketing, finance, and tech teams.

📌 Shopify Operations Specialist (Mumbai)
🏢 The Design House
📍 Mumbai