Company: My Laptop Spares (mylaptopspares.com) Location: Nehru Place, New Delhi Job Type: Full-Time Experience: 1–3 years (preferred in Shopify/e-commerce/D2C operations) About Us My Laptop Spares is a rapid-growing D2C e-commerce brand specializing in laptop spares and accessories, operating through our online portal www.mylaptopspares.com. We are looking for a proactive and detail-oriented E-commerce & Customer Support Executive to manage daily order processing, customer service, and backend operations.

Key Responsibilities Order Processing & Fulfillment Process incoming orders, book purchases, and raise invoices accurately and on time Coordinate with shipping locations and provide necessary documentation for dispatch Track shipments and ensure timely delivery to customers Update stock levels regularly on the backend system Customer Support Respond to customer queries via chat, phone,



and email in a professional and timely manner Log customer complaints as tickets and resolve them within the shortest possible turnaround time Follow up with customers post-delivery to collect online reviews and feedback Catalog & Operations Management List new SKUs on the portal with accurate product details Maintain accurate inventory records and flag discrepancies Support various other day-to-day activities required to run a smooth online business operation Required Skills &

Experience Prior experience working with Shopify / Woocommerce, Zoho Books, Zoho Desk, Shiprocket, and Razorpay is required, and will be considered a strong advantage Proficiency in Google Docs/Sheets, Email communication, and MS Excel Strong written and verbal communication skills in English and Hindi; knowledge of an additional local language is a plus Detail-oriented with strong organizational and multitasking abilities Ability to work independently and handle pressure during high-order / customer query volume periods Good to Have Working knowledge of Digital Marketing, Social Media Marketing, and Google Ads Prior experience in a D2C or e-commerce startup environment What We Offer Opportunity to work closely with the leadership team in a growing D2C brand Hands-on exposure across the full e-commerce operations stack On the job learning opportunity in Digital Marketing / Marketing skills Working days: Mon-Sat, Working hours: 9 am to 6 pm

📌 Shopify & Customer Support Executive (New Delhi)
🏢 My Laptop Spares
📍 New Delhi