Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements

Analyses business requirements and translating them into actionable ServiceNow tasks and projects

Provides technical expertise for system functional specifications and deploys recent and current systems processes and procedures in a costeffective manner Works closely with stakeholders including business users ServiceNow architects and developers to ensure solutions align with organizational goals and are implemented effectively Translate highlevel process definitions into detailed ServiceNow implementation designs epics features user stories

May configure system settings and options plan and execute unit system and integration testing to meet business requirements May lead crossfunctional linked teams to address business or systems issues Conduct testing and ensure quality assurance Create and update documentation

📌 Servicenow (India)
🏢 Virtusa
📍 India