We are looking for an experienced Technical Architect with solid expertise in ServiceNow CSM, Agent AI, Flow Designer, Decision Tables, and Workflow Automation.

Key Skills:

- ServiceNow CSM &
- Agent AI

- Solution Architecture &

- Platform Design

- Flow Designer, Decision Tables, Business Rules

- Intelligent Case Routing &

- Process Automation

- REST/SOAP API Integrations

- ServiceNow Security, ACLs &

- Governance

- Stakeholder Management &

- Technical Leadership

- ATF, UAT &

- Release Management

Responsibilities:

- Design and architect end-to-end entitlement case handling solutions using ServiceNow CSM and Agent AI.

- Build automated decision-making and case-routing frameworks to minimize manual effort.

- Define architecture standards, governance, security, and best practices.

- Architect integrations and data flows for entitlement management.

- Collaborate with business and technical stakeholders to deliver scalable solutions.

- Drive solution reviews, testing strategy, deployment planning, and release governance.

Preferred Experience:

- ServiceNow CSA/CAD/CIS certifications.

- Experience in customer service workflows, automation, and AI-driven solutions.

📌 Servicenow Solution Architect (Hyderabad)
🏢 Coforge
📍 Hyderabad