Role Description Role Summary We are seeking a Senior Project Manager to lead a critical technology portfolio covering ServiceNow, application development, infrastructure, and cloud transformation. The role requires a strong delivery leader who can quickly establish stakeholder confidence, improve delivery predictability, reduce backlogs, and drive teams toward measurable outcomes.

Experience Required Minimum 7 years of project management experience in complex enterprise technology environments.

Proven experience managing ServiceNow implementation, enhancement, upgrade, integration, or support engagements.

Experience delivering application development and infrastructure/cloud transformation projects.

Strong Agile delivery experience, including sprint planning, backlog prioritization, release planning, and delivery metrics.

Demonstrated success in reducing backlogs, improving delivery velocity, and addressing aging incidents, defects, technical debt, and enhancement requests.

Experience managing multi-vendor, globally distributed, and cross-functional teams.

Experience working with senior customer stakeholders in critical or high-pressure delivery environments.

Key Skills End-to-end project and program delivery

ServiceNow platform and engagement management

Agile, Scrum, Waterfall, and hybrid methodologies

Backlog management, prioritization, and reduction

Sprint and release planning

Delivery governance and executive reporting

Risk, issue, dependency, and escalation management

Budget, resource, scope, and schedule management

Application development lifecycle





Infrastructure modernization and cloud transformation

Vendor and cross-functional team management

Strong stakeholder management and executive presence

Proactive, transparent, and assertive communication

Negotiation, conflict resolution, and decision-making Key Responsibilities Own delivery across ServiceNow, application development, infrastructure, and cloud initiatives.

Establish effective governance and provide clear, timely updates to senior stakeholders.

Drive backlog prioritization and reduction through structured planning, capacity management, and close coordination with product owners and delivery teams.

Improve sprint predictability, delivery velocity, release quality, and adherence to committed timelines.

Proactively identify delivery risks, dependencies, resource constraints, and stakeholder concerns, and drive them to resolution.

Manage project scope, schedules, budgets, resources, vendors, quality, and customer expectations.

Lead distributed Agile teams and ensure accountability for agreed deliverables and business outcomes.

Build trusted customer relationships through disciplined execution, transparency, and ownership.

Challenge assumptions constructively and communicate risks or delivery concerns with clarity and confidence.

Preferred

Certifications PMP, PRINCE2, PMI-ACP, CSM, PSM, or Protected

ITIL Foundation or higher

Microsoft Azure or AWS certification

ServiceNow certification is advantageous Skills Project Management, Stakeholder Management, Risk Management, ServiceNow

📌 ServiceNow Project Manager II (Pune)
🏢 UST
📍 Pune