06 Aug
|
Tata Consultancy Services
|
Pune
06 Aug
Tata Consultancy Services
Pune
Roles and Responsibilities Walk In Invitation :: TCS ::ServiceNow ITAM: Pune:: 08-AUG-2026 (Saturday) Location - Pune (Face to Face Interview) Exp - 5+ Interested and available candidates on 08-AUG-2026 can share profile.
- Manage incident lifecycle from detection to closure, ensuring timely resolution and customer satisfaction.
- Coordinate with internal teams (Service Desk, Problem Management) and external vendors to resolve incidents efficiently.
- Perform root cause analysis on closed incidents to identify trends and areas for improvement.
- Maintain accurate records of all incidents using ServiceNow platform.
- Collaborate with stakeholders to develop process improvements and optimize incident management procedures.
📌 ServiceNow ITAM (Pune)
🏢 Tata Consultancy Services
📍 Pune