- Manage and implement ServiceNow ITSM processes to ensure effective service delivery.
- Develop and maintain customer service management strategies to enhance customer experience.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Analyze service performance data to identify areas for improvement and optimize processes.
- Provide training and support to end-users on ServiceNow ITSM tools and processes.
- Ensure compliance with industry standards and best practices in IT service management.

Job Requirements

- Strong knowledge of ServiceNow ITSM modules, including incident, problem, change, and knowledge management.
- Experience with customer service management principles and practices.




- Excellent communication and interpersonal skills to work effectively with stakeholders.
- Ability to analyze complex data sets and provide actionable insights.
- Strong problem-solving skills to resolve technical issues efficiently.
- Experience with ITIL frameworks and processes is an added advantage.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

📌 ServiceNow ITSM & Customer Service Management Professional (Nagpur)
🏢 Qloron Technology
📍 Nagpur