Role - ServiceNow Developer

Years of Experience - 5 to 12 years

Location - Bangalore, Chennai, Pune 5+ years of hands-on experience in ServiceNow development and administration.

Strong experience in ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge Management and Service Catalog.

Expertise in JavaScript, Glide APIs, Business Rules, Client Scripts, UI Actions, Script Includes, UI Policies and ACLs.

Experience developing workflows using Workflow Editor and Flow Designer.

Strong knowledge of ServiceNow IntegrationHub, REST APIs, SOAP Web Services and MID Server-based integrations.

Hands-on experience with CMDB, Discovery, Service Mapping and Asset Management modules.

Experience customizing forms, catalogs, record producers, notifications and approval workflows.

Knowledge of Service Portal, UI Builder, Employee Center and custom widget development.

Experience working with Agile/Scrum methodology and ServiceNow SDLC processes.

Understanding of ITIL processes and enterprise IT service management practices.

Ability to troubleshoot production issues, perform root cause analysis and optimize platform performance.

Solid documentation, stakeholder management and communication skills.

Key Responsibilities

Design, develop and maintain ServiceNow applications, workflows and platform customizations.

Configure and enhance ITSM processes including Incident, Change,



Problem, Request and Knowledge Management.

Develop Service Catalog items, Record Producers, Approval Workflows and Automation Solutions.

Build and support integrations with enterprise applications using REST, SOAP, IntegrationHub and MID Servers.

Implement and maintain CMDB, Discovery and Asset Management capabilities.

Customize Service Portal, UI Builder components and user experiences to meet business requirements.

Participate in requirements gathering, solution design, development, testing and deployment activities.

Troubleshoot complex platform issues and provide L2/L3 support for ServiceNow applications.

Ensure platform security through RBAC, ACLs, data policies and governance controls.

Create technical design documents, SOPs, runbooks, deployment guides and knowledge articles.

Collaborate with infrastructure, application, operations and security teams for enterprise-wide automation initiatives.

Drive continuous improvement through standardization, automation and adoption of ServiceNow best practices.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS-ITSM)

ServiceNow ITOM Implementation Specialist

ITIL Foundation Certification

📌 ServiceNow Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru