ServiceNow Customer Service Management (CSM) Architect. (Bengaluru)

ServiceNow Customer Service Management (CSM) Architect. (Bengaluru)

06 Aug
|
Tata Consultancy Services
|
Bengaluru

06 Aug

Tata Consultancy Services

Bengaluru

Role & responsibilities

- Lead architecture and design of ServiceNow ITSM solutions.

- Define scalable and reusable platform architecture patterns.

- Create solution design documents, architecture diagrams, integration designs, and data models.

- Ensure alignment with enterprise architecture and technology standards.

- Provide technical governance throughout the project lifecycle.

- ServiceNow solution architecture experience.

- Multiple end-to-end ServiceNow implementation projects.
- Experience designing enterprise-scale ITSM solutions.
- Experience with integrations across complex enterprise environments.

- Exposure to AI and automation capabilities, including ServiceNow Now Assist.

- Experience contributing to agentic AI or intelligent workflow initiatives.

Desirable

- Experience with ITOM, HRSD, CSM, SPM or ITAM modules.

📌 ServiceNow Customer Service Management (CSM) Architect. (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru

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