Key Skills: ServiceNow, ServiceNow Discovery, Service Mapping Servicenow Developer, ITOM

Roles and Responsibilities:

- Design and architect enterprise-scale ServiceNow AIOps solutions to enhance IT operations and service reliability.

- Lead the implementation of ServiceNow ITOM modules, including Event Management, Discovery, Service Mapping, Cloud Discovery, and CMDB.

- Design intelligent event correlation, alert aggregation, and noise reduction strategies using ServiceNow AIOps capabilities.

- Configure Predictive AIOps features for anomaly detection, operational intelligence, and proactive issue identification.

- Design and implement CSDM-compliant CMDB architecture, governance, and Configuration Item (CI) lifecycle management.

- Integrate ServiceNow with enterprise monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Prometheus, Grafana, and Nagios.

- Configure Event Rules, Alert Correlation Rules, Alert Intelligence, and Operational Intelligence to improve incident response.

- Develop automation workflows using Flow Designer, IntegrationHub, Orchestration, and Workflow Designer.

- Design automated incident creation, remediation, and operational workflows to reduce manual effort.

- Develop and customize ServiceNow applications using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Policies.

- Build integrations with third-party enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.

- Lead CMDB health improvement initiatives, ensuring accurate CI relationships, data quality, and governance.

- Define architecture standards, security controls, scalability guidelines, and ServiceNow platform best practices.

- Support ServiceNow platform upgrades,



performance tuning, optimization, and release management.

- Collaborate with infrastructure, cloud, DevOps, security, and enterprise architecture teams to deliver integrated solutions.

- Mentor development teams, conduct design reviews, and provide architectural guidance and technical leadership.

- Prepare solution architecture documents, technical designs, implementation roadmaps, and operational documentation.

- Participate in Agile ceremonies, sprint planning, and solution governance activities.

Skills Required:

- Solid experience architecting ServiceNow AIOps and ITOM solutions.

- Hands-on expertise with Discovery, Service Mapping, Event Management, Cloud Discovery, CMDB, and CSDM.

- Deep understanding of Predictive AIOps, Alert Intelligence, Event Correlation, and Operational Intelligence.

- Strong experience integrating ServiceNow with monitoring platforms such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Prometheus, Grafana, and Nagios.

- Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

- Experience with IntegrationHub, REST APIs, SOAP APIs, MID Servers, and enterprise integrations.

- Strong knowledge of CMDB governance, CI relationships, Discovery Patterns, and ServiceNow best practices.

- Experience with ServiceNow platform administration, upgrades, security, and performance optimization.

- Familiarity with Agile, Scrum, DevOps, and CI/CD practices.

- Excellent leadership, stakeholder management, communication, analytical, and problem-solving skills.

Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

📌 ServiceNow AI Ops Architect (Kolkata)
🏢 Careernet
📍 Kolkata