Job Summary

The Service Transformation &

- Enablement Manager is responsible for driving service transformation, billable revenue enablement, and digital adoption across the APAC Client Services organization. This role partners closely with regional and global stakeholders to improve billable utilization, strengthen consultative project management capabilities, and ensure consistent adoption of Epiq s technology platforms.

Key Responsibilities

Revenue Enablement &
- Performance Optimization

- Analyse SAP and related financial reports to identify trends, gaps, and opportunities in time entry, utilization, and billable revenue.

- Partner with Project Managers and people leaders to improve billing hygiene, reduce revenue leakage, and increase overall billable contribution.

Client &
- Business Reporting

- Consolidate data across multiple systems to produce monthly Top Client Scorecards, highlighting revenue performance, engagement health, and service indicators for each client.

Capability Building Training &
- Enablement

- Proactively assess training and capability gaps across the APAC Client Services team.

- Design and host structured trainings and learning roadmaps that evolve Project Managers from execution focused delivery to consultative client leadership.

- Curate and localize enablement content on APAC CS SharePoint Hub aligned with global standards while addressing APAC specific delivery needs.

Digital Adoption &
- Transformation

- Design and track adoption roadmaps for Epiq Access, Epiq Discover, and Epiq Assist, with clear milestones and measurable outcomes.

- Drive consistent usage of tools and data to empower Project Managers with the insights needed to lead clients confidently.

- Monitor adoption progress, identify barriers, and implement targeted interventions to improve uptake and effectiveness.

Global &
- Regional Collaboration

- Collaborate closely with North America and EMEA transformation leaders to ensure global initiatives are effectively adapted and implemented across international regions.





- Work in partnership with APAC and EMEA stakeholders to align priorities, share progress, and address regional adoption challenges.

Communication &
- Governance

- Produce and share weekly transformation updates covering progress, risks, milestones, and next steps.

- Maintain visibility of transformation efforts through structured reporting and stakeholder communication.

- Support change management efforts by ensuring clarity, alignment, and accountability across initiatives.

Experience &
- Background

- 10+ years of experience in eDiscovery Client Services, eDiscovery Operations, eDiscovery Enablement, or Transformation roles.

- Familiarity with revenue models, utilization metrics, and service delivery KPIs.

- Experience supporting technology adoption or digital transformation initiatives is strongly preferred.

Key Skills &
- Competencies

- Strong analytical capability with the ability to translate financial and operational data into business actions.

- Proven experience in service transformation, enablement, or performance improvement within skilled services.

- Ability to influence without authority and partner effectively across regions, functions, and seniority levels.

- Strong communication skills, with experience preparing executive ready updates and insights.

- Change oriented mindset with a focus on continuous improvement and adoption.

- Comfortable operating across strategy, execution, and stakeholder management.

Success Measures

- Improved billable utilization and reduced revenue leakage across APAC Client Services.

- Increased consultative capability and confidence among Project Managers.

- Measurable adoption and effective use of Epiq Access, Epiq Discover, and Epiq Assist.

- Clear, consistent, and trusted reporting for leadership decision making.

- Strong alignment between global transformation goals and regional execution.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Transformation & Enablement Manager (Hyderabad)
🏢 Epiq Systems
📍 Hyderabad