Service Manager-BRANCH BANKING-Branch Banking (Mumbai)

Service Manager-BRANCH BANKING-Branch Banking (Mumbai)

06 Aug
|
Kotak Mahindra Bank
|
Mumbai

06 Aug

Kotak Mahindra Bank

Mumbai

Job Role

- Manage the Service Scores of the branch

- Responsible for management of day to day operations of the branch.

- Ensuring strict adherence to compliance, audit and regulatory requirements.

- Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request

- Branch Lobby and customer Queue management.

- Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

- Customer complains management and ensuring resolution of all complaints within TAT.

- Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirements

- MBA/Graduate

- Minimum work exp. – 4 years

- Customer service oriented

- People Management skills

- Positive communication abilities

Ability to guide and monitor his/her reportees

📌 Service Manager-BRANCH BANKING-Branch Banking (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai

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