Job Purpose

- Handle all Service calls efficiently to gain Customer Satisfaction

- Generate revenue through recommending Spare parts after service visit
- To attend and prioritize service calls to minimize resolution time

- Ensure sharing Best Practices within team to build more technical strength

Duties And Responsibilities

- Attend all service calls as per schedule given by Service Coordinator/Dispatcher

- Submitting critical & recommended Spare Parts list to Customer after service visit

- Timely submissions of Service reports and related reports to close calls raised in SAP

- Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs

- Decision making and problem solving attitude with joint team efforts

- Always suggest ways in improving handling of Installations & Commissioning

- Follow up on Payments with Customers





- Implementing measures for enhancing Safety levels during service

- Responsible for fulfilling all necessary documents related to Service activities

Qualifications

- Education : ITI / Diploma in Mechanical, Electrical, Electronics

- Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits

- Skills : Technical Skills, Good Communication Skills

- Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs

- Other characteristics such as personal characteristics : Humbleness

- Qualified Certification : Course on basic Hydraulics & Electrical

- Experience : 4 to 6 years

📌 Service Engineer - Mumbai / Pune / Gujarat
🏢 Jungheinrich India
📍 Mumbai