Service Desk Executive

Experience: 0 to 2 years

Location: Lucknow, India

Skills: Basic understanding of computer systems, Basic understanding of networks, Ability to multitask, Strong problem-solving skills, Strong analytical skills, Familiarity with ticketing tools

Job Summary

We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions.

Key Responsibilities:

- Provide first-level technical support via chat to end-users.
- Troubleshoot hardware, software, and network-related issues.
- Log and track service requests using the ticketing system.
- Escalate unresolved issues to appropriate teams.
- Maintain a high level of customer satisfaction through timely and effective communication.




- Follow standard operating procedures and service desk protocols.
- Document solutions and contribute to the knowledge base.

Qualifications & Skills:

Education:

- Graduate in any discipline (preferably in IT or Computer Science).

Experience:

- 0–2 years of experience in IT support or customer service (chat process preferred).

Skills:

- Excellent written communication skills.
- Basic understanding of computer systems, networks, and troubleshooting.
- Ability to multitask and manage multiple chat sessions.
- Robust problem-solving and analytical skills.
- Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus.

Work Location: Lucknow

Employment Type: Full-time

Classification: Internal

📌 Service Desk Executive (India)
🏢 HCL Technologies
📍 India