We are looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team providing L1/L2 support. An ideal candidate will bring a combination of hands-on technical expertise from a rapid-paced and growing environment. You should be an expert in IT End User Services processes and related technologies.
Primarily Focused On In your journey, you will be:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling The Below Roles And Responsibilities
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Ensuring company safety and security standards are met.
Bringing In The Below Education And Experience
- Minimum 2 years of experience in an in-house IT team of a global organization
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically Sound In
- Ticketing tools: ServiceNow, Zendesk, etc.
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Azure, and IT infrastructure
- Knowledge of Networks, DNS.