We are seeking a Service Desk Engineer with good experience in troubleshooting Active Directory, O365 and basic Server issues.

Preferred: Immediate Joiners

Key Responsibilities:

- Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.

- Diagnose and resolve technical hardware and software issues.

- Escalate unresolved issues to the next level of support.

- Log all incidents and requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, Zendesk).

- Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.

- Provide support for common software and applications (e.g., Microsoft 365, Zoom, VPN, etc.).

- Assist with onboarding/offboarding activities including account provisioning and hardware setup.

- Follow standard procedures and document resolutions in the knowledge base.

- Ensure SLAs and response time targets are met.





- Participate in IT projects and continuous improvement initiatives.

Required Qualifications:

- 1-4 years of experience in an IT support or help desk environment.

- Solid knowledge of Windows and/or macOS operating systems.

- Familiarity with Active Directory, Microsoft 365, and remote support tools.

- Excellent problem-solving and multitasking abilities.

- Strong written and verbal communication skills.

- Customer-service oriented with a positive attitude.

Preferred Qualifications:

- Experience with ITIL framework and best practices.

- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator.

- Familiarity with mobile device management (MDM) tools.

- Exposure to cloud platforms (Azure, AWS) is a plus.

📌 Service Desk Analyst (Chennai)
🏢 Neurealm
📍 Chennai