Skills: Compliance, Automation, Lean IT Implementation, Program Management, Delivery Management, Employee Retention, Customer Engagement, Training
Job Summary
Is responsible for P&L; of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives taken up for Profit Improvement Plan.
Key Responsibilities
- To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation, Lean IT implementation)
- To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
- To guide, manage, develop, engage the team thereby ensuring employee retention
- To ensure customer engagement / satisfaction and referenceability
- To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation
Skill Requirements null
Other Requirements null
📌 Service Delivery Manager (DFS) (India)
🏢 HCL Technologies
📍 India
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