SERVICE COORDINATOR

Job Code

JOB000845

Designation

SERVICE COORDINATOR

Business Vertical

Oxygen

Key Responsibility

- Coordinate and manage all customer service requests and complaints through O2 Care.
- Act as the central point of communication between customers, service engineers, and branch teams.
- Schedule and assign service calls to technicians based on location, urgency, and expertise.
- Monitor service job progress and ensure timely closure with proper documentation.
- Maintain and update service records in the ERP system accurately.
- Follow up with customers post-service to ensure satisfaction and collect feedback.
- Generate daily and monthly service performance reports for management review.
- Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

Location

THALAYOLAPARAMBU

State

Kerala

Country

INDIA

Educational Qualification

- Graduate or Diploma holder.

Age 25-40

Experience 0

Salary Range

Starting from Rs. 15,000

📌 service coordinator (Vaikom)
🏢 Oxygen Digital Shop
📍 Vaikom