SERVICE COORDINATOR

Job Code

JOB000858

Designation

SERVICE COORDINATOR

Business Vertical

Oxygen

Key Responsibility

- Coordinate and manage all customer service requests and complaints through O2 Care.

- Act as the central point of communication between customers, service engineers, and branch teams.

- Schedule and assign service calls to technicians based on location, urgency, and expertise.

- Monitor service job progress and ensure timely closure with proper documentation.

- Maintain and update service records in the ERP system accurately.

- Follow up with customers post-service to ensure satisfaction and collect feedback.

- Generate daily and monthly service performance reports for management review.

- Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

Location

ETTUMANOOR

State

Kerala

Country

INDIA

Educational Qualification

- Graduate or Diploma holder.

Age

25-40

Experience

0

Salary Range

Starting from Rs. 15,000

📌 service coordinator (Kottayam)
🏢 Oxygen Digital Shop
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