The Service Advisor is responsible for ensuring exceptional customer service by acting as the main point of contact for customers requiring vehicle service and maintenance. This role involves understanding customer needs, coordinating service schedules, and ensuring timely and quality service delivery. The Service Advisor plays a critical role in enhancing customer satisfaction and loyalty.

Key Responsibilities:

- Customer Interaction:
- Greet customers promptly and courteously upon arrival at the service center.
- Listen to and understand customer concerns, issues, and service requirements.
- Provide detailed explanations of services and repairs required, including cost estimates and timelines.
- Service Coordination:
- Schedule service appointments based on customer availability and service center capacity.
- Coordinate with the service team to ensure timely completion of work.
- Monitor the progress of each vehicle through the service process and keep customers informed of any changes or delays.
- Documentation and Record Keeping:
- Prepare service orders, detailing the customer’s concerns and the services to be performed.
- Ensure accurate and complete documentation of all service and repair work.
- Maintain up-to-date records of customer interactions and service history.
- Quality Assurance:
- Conduct post-service follow-ups to ensure customer satisfaction.
- Address and resolve any service-related issues or complaints promptly.
- Ensure that all work is performed to Ashok Leyland’s quality standards and customer expectations.
- Sales and Upselling:
- Identify opportunities to upsell additional services, accessories,



or products that may benefit the customer.
- Explain the benefits of recommended services and products to customers.
- Achieve sales targets for service and parts.
- Customer Retention:
- Build and maintain strong relationships with customers to encourage repeat business.
- Implement customer retention strategies, including loyalty programs and regular follow-ups.
- Collect and analyze customer feedback to identify areas for improvement.
- Team Collaboration:
- Work closely with service technicians, parts department, and other service advisors to ensure seamless service delivery.
- Provide accurate and detailed information to the service team to facilitate efficient diagnosis and repair.
- Participate in team meetings and training sessions to stay updated on new products, services, and best practices.

Qualifications:

- Minimum of 2-5 years of experience in a customer service or service advisor role in the automotive industry.
- Strong knowledge of vehicle maintenance, repair processes, and automotive systems.
- Excellent communication and interpersonal skills.
- Proficiency in using service management software and Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Valid driver’s license.

Competencies:

- Customer-focused approach
- Problem-solving and decision-making skills
- Attention to detail
- Ability to work under pressure
- Robust team collaboration skills
- Adaptability and resilience

Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

Experience:
- Service Advisor: 1 year (Required)

Work Location: In person

📌 Service Advisor (Thiruvananthapuram)
🏢 NBT Hyundai
📍 Thiruvananthapuram