Manage end-to-end Change Management lifecycle for Standard, Normal, and Emergency Changes. Review, approve, and govern change requests as per ITIL guidelines. Conduct risk, impact, and dependency assessments before implementation. Plan and schedule changes to minimize business disruption. Coordinate with stakeholders, technical teams, and business units for successful change execution. Chair and facilitate CAB (Change Advisory Board) meetings. Led CAB meetings involving cross-functional stakeholders and business representative Analyze failed and successful changes to drive continual service improvement.
Track
Change SLAs, KPIs, backlog, and governance metrics. Generate management reports and dashboards for change performance .. Coordination with customer Auditing with Auditor on the frequency of every month