Senior Track Lead

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Veeva Vault eTMF, Vault objects, fields, page layouts, workflows, security, roles, permissions, user accounts, groups, profiles, access rights, licensing, system support, updates, patches, cross-functional collaboration, issue resolution, integrations

Job Summary To be responsible for overseeing the operations of the support team including, ticket tracking and escalations to ensure smooth service delivery.

Key Responsibilities

- To monitor and track tickets/change requests and manage SLAs.
- To work towards continuous improvement, perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
- To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.




- To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

Skill Requirements

Must have experience with Veeva Vault eTMF.

Robust knowledge of Vault objects, fields, page layouts, workflows, security, roles, and permissions.

Manage user accounts, groups, profiles, access rights, and licensing.

Perform regular system support and maintenance, including updates, patches, and system health monitoring.

Collaborate with cross-functional teams (TMF Operations, Integration team, and other internal teams) to deliver system solutions.

Support end users by providing system troubleshooting and issue resolution.

Provide support and solutions for integrations between Veeva Vault and other enterprise systems.

Continuously evaluate processes and improve system performance and usability.

Must have migration experience.

Other Requirements null

📌 Senior Track Lead (India)
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