Senior Technical Support Engineer

Location: Bengaluru, Karnataka (In-Person)

Company: Techzo

Employment Type: Full time

About Techzo

Techzo is a leading provider of comprehensive IT solutions, specializing in Data Backup and Management, Cloud Management Consulting, Enterprise IT Services, and Security solutions. With nearly fifteen years of experience in optimizing data centers and innovating IT infrastructure, we empower businesses with robust data protection, seamless cloud integration, and advanced security services. Our offerings include antivirus management, firewall administration, and ransomware protection.

We are committed to simplifying complex IT challenges and delivering reliable, cutting-edge technologies to enterprises of all sizes.

Job Summary

Techzo is seeking an experienced, high-ownership Senior Technical Support Engineer with 4 to 5 years of full-exposure technical support experience . In this mid-to-senior level role, you will take full ownership of resolving complex (L2/L3) issues across server infrastructure (Windows/Linux), enterprise storage systems (tape libraries, SAN/NAS, RAID), security suites (Firewalls/Antivirus), and cloud environments.

You will act as a core technical escalation point, ensuring maximum uptime, system security, and high client satisfaction.

Key Responsibilities

- End-to-End Troubleshooting & Escalation (L2/L3): Act as an expert escalation handler for complex operating system (Windows/Linux), network, storage, and security issues that junior engineers cannot resolve.
- Server & Hardware Infrastructure Management: Manage and troubleshoot physical and virtual Windows/Linux server environments, server hardware modules, and RAID arrays.
- Enterprise Storage & Disaster Recovery:



Deep troubleshooting and hands-on maintenance of storage solutions, including physical tape libraries (drive errors, tape loading/media management), SAN/NAS storage, and automated data backup/recovery protocols.
- Security & Network Administration: Audit, configure, and troubleshoot enterprise security tools—including firewall policy rules, port blocking, VPN access, and endpoint Antivirus protection.
- Cloud & Network Health: Support cloud platforms (IaaS/PaaS/SaaS) and monitor overall network performance using Network Management Systems (NMS) to detect and resolve bottlenecks proactively.
- Client Engagement & Documentation: Provide client-facing technical consultation, lead incident post-mortems, maintain knowledge bases, and document standard operating procedures (SOPs).

Required Qualifications & Technical Exposure

- Experience: 4–5 years of hands-on experience in dedicated technical support or MSP environments supporting complex IT infrastructure.
- Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics, or related technical field.
- Deep OS & Scripting Exposure: High proficiency with Windows Server and Linux administration, command-line management (PowerShell, Bash), and advanced log/process analysis.
- Networking & Security Mastery: Strong knowledge of TCP/IP, DNS, DHCP, routing, subnets, VPNs, firewall rule management, and antivirus deployment.
- Hardware & Storage Expertise: Hands-on experience with server hardware modules, RAID setups, enterprise storage (SAN/NAS), data backup software, and physical tape libraries.
- Soft Skills: Exceptional problem-solving skills, strong verbal/written communication, and a consultative client-management mindset.

📌 Senior Technical Support Engineer (Bengaluru)
🏢 Techzo
📍 Bengaluru