- Provide technical support including diagnosis, analysing, repair, set-up, configuration, etc.
- Assume end-to-end support ownership of the 8 Workspace service towers: E-Comms (Messaging), Active

Directory, Unified Communications & Collaboration, Desktop Engineering, Mobility, EFSS, Video

Conferencing, Web Tools.

- Articulately respond to client questions/concerns/complaints.
- Keep clients informed on request status.
- Ensure proactive monitoring of all workspace systems and diligently identify and mitigate issues and weaknesses before they manifest into audit concerns or business impact.
- Ensure the health and robustness of workspace systems in providing global business agility, stability and continuity.
- Document the design and implementation record of workspace systems in a structured and consistent manner so that relevant teams can consume accordingly.
- Ensure that all client incidents or requests for service are recorded in the
- automated Service Desk system, that information is updated on a timely basis as
- service incidents are responded to,



and that information is of sufficient quality and
- detail that another technician can assume responsibility for the next step in incident resolution.
- UEM/Dynamics, SCOM, SCCM, Quest ActiveRoles Server, Quest Password Manager, Quest Analytics,

GPO, Windows Server and Desktop OS, Microsoft SCCM and SCOM.
- Experience with delivery and support of audio and videoconferencing systems - MS Teams and Zoom experience an advantage.
- Demonstrable action taker attitude and responsiveness to business requests.
- Excellent command of digital tools to manage projects and daily tasks at both a team and personal level.
- Excellent communication (Email, phone, IM) and verbal presentation skills.
- Team player, good personality and motivation.
- Good interpersonal and communications skills.
- Valuable command of written and spoken English
- Microsoft MCSE or MCP will be an advantage.
- Investment bank or regulated industry experience will be an advantage.

📌 Senior Support Analyst (Pune)
🏢 PureSoftware
📍 Pune