Senior Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) - Responsible for driving service excellence initiatives within Wholesale Integrated Service Excellence (WISE) teams.

- Acts as a senior specialist focusing on enhancing customer experience and operational efficiency.
- Works closely with various internal departments to ensure seamless service delivery.
- Requires strong stakeholder management and communication skills.
- The role is based in Current Delhi, involving coordination across multiple service areas.
- Suitable for candidates with prior experience in service excellence or related roles in financial services.
- Emphasis on process improvement, quality assurance, and customer satisfaction.
- The position demands a proactive approach to problem-solving and continuous improvement.
- Collaboration with cross-functional teams to implement best practices and standards.
- Ideal for professionals aiming to contribute to high standards of service in banking and financial sectors.

📌 Senior Service Excellence Specialist (New Delhi)
🏢 Kotak Mahindra Bank
📍 New Delhi