Job Requirements Role/ Job Title: Senior Relationship Manager-Commercial Banking Business: Wholesale Banking Function/ Department: Commercial Banking Job Purpose: 'Own end‑to‑end acquisition and relationship management of mid‑corporate clients to deliver sustainable revenue and book growth across assets and liabilities, with a strong focus on new‑to‑bank (NTB) acquisition and activation and on cross‑sell of transaction banking products e.g., Cash Management Services (CMS), Trade Services—and treasury/FX solutions, while maintaining portfolio quality, ensuring compliance with risk policies, and orchestrating seamless service through cross‑functional collaboration Roles &

Responsibilities: '1.

Business Development: Acquire new mid-corporate clients and onboard them successfully

Achieve targets for fund-based and non-fund-based products, such as working capital loans, term loans, and trade finance

Cross-sell products like treasury services, cash management services, forex services, salary accounts, etc.

Revenue Generation

Meet income targets from interest and fee-based products for both assets and liabilities

Focus on increasing wallet share by offering customized solutions to clients

Client Relationship Management

Build and maintain robust relationships with key decision-makers in client organizations

Ensure high client satisfaction scores through regular engagement and prompt issue resolution





Risk Management

Monitor the creditworthiness of clients and ensure compliance with the bank's risk policies

Minimize non-performing assets (NPAs) by maintaining a healthy portfolio

Ensure CAM preparation for NTB as well as for ETB renewals and covenant monitoring for existing contracts

Team Collaboration

Work closely with product teams (e.g., treasury services, cash management services, forex services) to meet client needs

Coordinate with credit and operations teams for seamless service delivery Secondary Responsibilities: 'Maintain CRM hygiene: log calls/opportunities, update next actions, and keep KYC/periodic reviews current Provide market intelligence on sectors/competitors/pricing; contribute to AOP planning and campaigns Prepare MIS/portfolio analytics (utilization, profitability, cross‑sell ratios) and present in governance forums Support audits and compliance reviews; close observations within agreed timelines Represent the bank at client events, trade bodies, and webinars; build brand visibility Act as back‑up RM for selected accounts to ensure continuity of service Qualifications: Graduate - B.Tech/B.Com/BA/BSc Post Graduate - MBA/PGDM or Postgraduate / CA/ICWA (treated as PG‑equivalent for this role) Years of Experience: 8-12 years of relevant experience in pvt or public sector bank

📌 Senior Relationship Manager - Commercial Banking (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai