About Concentrix Concentrix, is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.
Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more.
Job Location:
- Relocation in Vietnam Job Role:
- Manager, Training & Quality
Responsible for managing team of QMs & Training Managers
Frond end client meetings and reviews
Ensure Top 2 boxes on Client VOC
Data analysis and making designated reports/decks
Client & stakeholder management
Communication to heighten awareness and focusing on importance of positive customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being followed
Drive CNX digital training strategy
Focus on Speed to readiness of New Hires Additional
Ensure quality based intervention
Ensure that Process quality and training is delivered effectively in the stipulated timelines
Evaluate process quality and take corrective actions which should be tangible
Evaluate effectiveness of T & D interventions
Improve calibration of QIC, SME and CSM within team
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
Design and develop Quality framework
Ensure uniform quality of training being delivered by all training teams in line with client requirement
Interact and streamline channels of communications with other Functions and Clients
Provide quality floor support, feedback, refresher and corrective training
Groom and develop QIC talent in-house
Should have excellent excel and presentation skills
Should be capable to analyze dataset and extracting insight
Should be team-oriented and team player
Should have knowledge of Six Sigma, basic quality tools like PDCA, LSS, PARETO etc.
Should have knowledge of different Customer satisfaction measurement systems
Demonstrated fluency in English zbEnsure quality based intervention
Ensure that Process quality and training is delivered effectively in the stipulated timelines
Evaluate process quality and take corrective actions which should be tangible
Evaluate effectiveness of T & D interventions
Improve calibration of QIC, SME and CSM within team
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
Design and develop Quality framework
Ensure uniform quality of training being delivered by all training teams in line with client requirement
Interact and streamline channels of communications with other Functions and Clients
Provide quality floor support, feedback, refresher and corrective training
Groom and develop QIC talent in-house
Should have excellent excel and presentation skills
Should be capable to analyze dataset and extracting insight
Should be cooperative and team player
Should have knowledge of Six Sigma, basic quality tools like PDCA, LSS, PARETO etc.
Should have knowledge of different Customer satisfaction measurement systems