Company Description At TGS The Global Skills, we partner with organizations to build high-performing teams through tailored recruitment and staffing solutions. We support a wide range of clients, from emerging startups to established enterprises, with a strong focus on quality hiring and speed.

Our approach emphasizes long-term success, ensuring that both businesses and professionals find sustainable, growth-oriented matches. Joining TGS means contributing to a talent-first setting where your expertise supports better hiring decisions and stronger teams.

Role Description This is a full-time, on-site role based in Panchkula for a Senior Quality Assurance Specialist (Chat Support). The role involves monitoring and evaluating chat interactions to ensure adherence to quality standards, service guidelines, and regulatory requirements. The specialist will review chat transcripts, identify areas for improvement, and provide structured feedback and coaching to support team performance.

Responsibilities include developing and updating quality metrics, collaborating with operations and training teams, preparing quality reports, and recommending process enhancements. The role also requires handling escalated quality issues, supporting internal quality audits, and contributing to continuous improvement initiatives in customer support.

Qualifications





- Candidates should possess strong Quality Assurance and Quality Control skills, including the ability to evaluate service interactions against defined standards.
- Candidates should possess experience in Quality Management, with a focus on developing, implementing, and maintaining quality frameworks and KPIs.
- Candidates should possess Quality Auditing skills, including conducting regular audits, documenting findings, and driving corrective and preventive actions.
- Candidates should possess knowledge of Good Manufacturing Practice (GMP) or comparable compliance frameworks, and the ability to apply structured guidelines to operational processes.
- Candidates should possess excellent written communication skills for chat-based environments, strong analytical abilities, and attention to detail.
- Candidates should possess experience in customer support quality roles, preferably in chat or digital channels, and familiarity with QA tools and reporting dashboards.
- Bachelor’s degree in a relevant field (such as Quality Management, Business, Operations, or related discipline) or equivalent professional experience is beneficial.
- Ability to work collaboratively with cross-functional teams, provide constructive feedback, and support training and coaching initiatives is beneficial.

📌 Senior Quality Assurance Specialist (Chat Support) (Panchkula)
🏢 TGS The Global Skills
📍 Panchkula