About Us

DoubleTick is a mobile-first conversational CRM built on the official WhatsApp Business API, designed to unlock WhatsApp-led sales, marketing, and customer engagement at scale.It enables businesses to manage conversations through a centralized team inbox, automate workflows with chatbots and bot studio, and drive growth via bulk broadcasting and analytics. With features like WhatsApp Calling, commerce & cataloging, and role-based access, DoubleTick helps teams streamline operations and improve conversion efficiency. Backed by Info Edge Ventures and BeeNext, the platform serves 10,000+ businesses across India and UAE in 100+ industries.

Leading brands such as MakeMyTrip, Royal Enfield, CoinDCX, Tarun Tahiliani, Times Media, GRT Jewellers, Malabar Gold and Diamonds, Jaro Education, Sabyasachi, and DarGlobal trust DoubleTick to power their customer conversations.

Key Responsibilities

Lead multiple end-to-end project executions involving AI, SaaS, and platform engineering initiatives.

Manage project planning, timelines, sprint execution, dependencies, and risk mitigation

Coordinate with Product, Engineering, QA, DevOps, and Customer Success teams for successful delivery

Drive Agile project management processes, including sprint planning, stand-ups, retrospectives, grooming, and release cadences

Manage delivery of AI-powered workflows, automation systems, and enterprise SaaS implementations

Work closely with engineering teams on backend architecture, APIs, integrations, and microservices-based deployments

Oversee SaaS integrations with CRMs like SFDC, MS Dynamics365, SAP, Zoho, CDPs, Data Lakes, etc., third-party platforms, custom APIs, webhooks, and enterprise systems

Ensure project documentation, reporting,



stakeholder communication, and operational transparency.

Track KPIs, project health, delivery milestones, and engineering velocity.

Identify bottlenecks, technical risks, and execution gaps proactively.

Collaborate with leadership on roadmap planning, execution strategy, and process improvements

Facilitate communication between technical and non-technical stakeholders Required Skills & Qualifications

3–8 years of experience in Project Management / Technical Program Management / Delivery Management

Strong experience working in SaaS or product-based companies

Hands-on experience managing AI/GenAI/LLM-based projects or modern automation platforms

Understanding of AI technologies such as OpenAI, GPT, LLMs, AI Agents, LangChain, RAG, or Conversational AI ecosystems

Experience managing backend engineering projects involving microservices and distributed systems

Strong understanding of APIs, SaaS integrations, webhooks, and platform integrations

Hands-on experience with Agile methodologies, Scrum frameworks, sprint cadences, and delivery management

Experience leading Agile ceremonies, including sprint planning, retrospectives, stand-ups, and backlog grooming

Excellent stakeholder management, communication, and coordination skills

Familiarity with project management tools such as Jira, ClickUp, Asana, Trello,



or Monday.com

Strong analytical, problem-solving, and execution capabilities Preferred Qualifications

Certified Scrum Master (CSM) / Certified Scrum Qualified (CSP)

SAFe Agile certification is a plus

Six Sigma / Lean Six Sigma certification preferred

Exposure to DevOps workflows, CI/CD pipelines, Kubernetes, Docker, AWS, Azure, or GCP

Experience working with high-growth startups or fast-paced product companies

Technical understanding of cloud-native SaaS architectures preferred What We’re Looking For

Strong ownership mindset and execution-driven approach

Ability to manage multiple parallel technical projects

Strong collaboration with CS, support, engineering and product teams

Passion for AI, automation, and emerging technologies

Excellent organisational and stakeholder management skills

Ability to thrive in fast-moving startup environments.

Why Work With

Us? Flat hierarchy & Open culture internally, work closely with the CEO & Co-Founders, CTO. Exposure to CXOs of Top Global Organisations, CTOs, and CISOs working on futuristic products.

Accelerated Career Growth – DoubleTick provides a launchpad to talented individuals to fast-track their way into leadership roles with a clear growth path.

Challenging Work Environment – Collaborate with large enterprises and solve complex business problems.

Supportive Culture – Work with a friendly, approachable team and management that values people.

Founder-Led Exposure – Get a front-row seat to a slingshot startup journey and work closely with the founding team.

Work on cutting-edge SaaS and AI-driven customer engagement solutions.

📌 Senior Project Manager (Mumbai)
🏢 DoubleTick
📍 Mumbai