Hyderabad, Telangana

Job Summary

10–12 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.

Strong working knowledge with SAP or any billing related ERP system

5+ years of team management experience with a minimum span of 20-25 resources

Exposure to managing Utility Clients will be an added advantage

EDUCATION

Bachelor’s degree B. Com/M. Com/MBA (Finance only)

Key Responsibilities

Lead to a team of Billing specialists and ensure end to end ownership of Billing Operations

Ensure team adherence to KPIs, SLAs on a daily, weekly and monthly basis

Drive team productivity as outlined in the performance scorecard

Manage staffing requirements daily based on volume inflow

Ensure timely and accurate invoice submission by Billing Specialist in line with contractual obligations

Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.

Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.

Identify and drive process improvements,



automation opportunities in existing processes

Drive employee engagement and development initiatives for the team

Ensure team attrition is effectively managed to avoid any service delivery impact

Skill Requirements

Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.

Strong customer-centric approach with focus on service excellence.

Ability to quickly adapt to current processes and systems

Excellent multitasking, prioritization, and problem-solving skills.

Strong organizational, time management, and stakeholder management abilities.

Effective communication skills with the ability to collaborate across teams and influence outcomes.

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📌 Senior Process Manager-Voice (Hyderabad)
🏢 HCLTech
📍 Hyderabad