Job Requirements About the Role The Senior Operations Specialist – Asset Digital Journeys plays a pivotal role in advancing the bank's digital transformation within Retail Asset Operations. This techno-functional role is responsible for designing and implementing technology-driven solutions that enhance digital loan journeys, EMI collections, and service request management. The role requires a deep understanding of the payments ecosystem, including recurring payments, and strong collaboration with regulatory bodies such as NPCI and fintech partners to deliver seamless and scalable digital experiences.

Key Responsibilities Primary Responsibilities - Design and build digital workflows that integrate front-end and back-end operations for seamless execution.

- Collaborate with business partners, OEMs (solution providers), and technology stakeholders to conceptualize solutions and present them to senior management using presentation tools.
- Drive digital system integrations across multiple applications with strong technical expertise.
- Lead requirement gathering, analysis, finalization, BRD creation, and solution design for digital product integrations.
- Create and review test scenarios for system enhancements; monitor testing activities through to closure.
- Identify project deliverables, organize tasks, follow up with stakeholders, and ensure milestones are achieved within timelines.
- Manage API integrations and ensure smooth implementation across platforms.
- Possess working knowledge of core sourcing and lending systems, including Loan Origination Systems (LOS) and Loan Management Systems (LMS).
- Ensure compliance with regulatory requirements and internal policies.




- Collaborate with internal stakeholders to implement current and existing system requirements.
- Maintain a strong understanding of day-to-day operations in Retail Banking Asset Operations.
- Preference will be given to candidates with experience in recurring payments, payment gateways (PG), and digital payments.

Secondary

Responsibilities - Influencing Skills: Build and maintain strong relationships with stakeholders to drive successful execution.

- Delivery & Result Orientation: Work effectively under pressure, meet deadlines, and maintain high-quality standards.
- Team Management: Provide guidance to team members and ensure delegated tasks are completed on time and with accuracy.

What We Are Looking For Education - Graduation: Bachelor's degree in any relevant stream.

- Post-graduation: Degree in any stream (preferred but not mandatory).

Experience - 8 to 10+ years of relevant experience in digital operations, loan servicing, or financial systems.

Skills and Attributes - Strong technical and functional understanding of digital systems and loan processes.

- Expertise in API integrations and digital product implementation.
- Experience in project management, including sprint planning, documentation, testing, and delivery.
- Excellent written and verbal communication skills.
- Familiarity with the payments ecosystem and regulatory bodies such as NPCI.
- Knowledge of banking industry practices in asset operations and recurring payments.
- Ability to collaborate across teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk.
- Commitment to IDFC First's Customer First culture, ensuring high service standards and customer satisfaction.

📌 Senior Operations Specialist - Asset Digital Journeys (Thane)
🏢 IDFC
📍 Thane