Senior Operations Manager

Location: Indore / Ahmedabad

Job Type: Full-Time

Experience: 3–7 Years

About the Role

Neeved Ventures Private Limited is seeking an experienced Senior Operations Manager to drive operational excellence for our SaaS products. This role is ideal for professionals who have successfully worked at the intersection of technology, operations, and government engagement in India.

A key responsibility will be serving as the company's primary liaison with Indian government ministries and departments, managing bureaucratic processes, building long-term stakeholder relationships, and securing approvals for government API integrations through platforms such as API Setu, NIC, DigiLocker, and other government ecosystems.

If you are passionate about building impactful technology partnerships with government organizations while leading high-performing operational teams, we'd love to hear from you.

Key Responsibilities

Government Relations & API Approvals

- Lead end-to-end engagement with Indian government ministries and departments, including MeitY, MoRTH, EPFO, UIDAI, DPIIT, NIC, Ministry of Finance (MoF), and other public sector organizations.
- Drive approval and onboarding processes for government APIs, including API Setu, DigiLocker, UMANG, and department-specific integrations.
- Build and maintain strong relationships with government officials, nodal officers, and key stakeholders.
- Prepare official proposals, Memorandums of Understanding (MoUs), compliance documents, and technical submissions required for approvals.
- Track policy updates, Digital India initiatives, government technology programs, and data-sharing regulations relevant to SaaS integrations.
- Coordinate with internal legal, compliance, engineering, and product teams to ensure timely completion of government requirements.

SaaS Operations





- Lead day-to-day operational activities to ensure efficiency, scalability, and service excellence.
- Design, implement, and continuously improve Standard Operating Procedures (SOPs).
- Monitor operational KPIs, prepare performance reports, and provide actionable insights to leadership.
- Collaborate with Product, Engineering, Sales, Customer Success, and Compliance teams to execute strategic initiatives.
- Analyze operational data using Microsoft Excel, dashboards, and reporting tools to identify process improvements and optimize performance.
- Ensure timely execution of cross-functional projects while maintaining operational quality standards.

Leadership & Communication

- Mentor, coach, and develop junior operations team members and interns.
- Prepare executive-level presentations and operational reports for senior leadership.
- Represent the company professionally in government meetings, conferences, industry forums, and official communications.
- Foster a culture of accountability, collaboration, and continuous improvement across teams.

Required Qualifications

- 4–7 years of experience in Operations, Government Relations, Program Management, or Business Operations within a SaaS, IT, or technology-driven organization.
- Demonstrated experience working with Indian government ministries or public sector organizations.
- Hands-on experience obtaining approvals for government APIs or digital platforms such as API Setu, DigiLocker, UMANG, NIC, or similar ecosystems.




- Strong understanding of government processes, compliance documentation, and stakeholder management.
- Excellent communication, negotiation, and relationship-building skills.
- Strong analytical skills with proficiency in Microsoft Excel and reporting tools.
- Proven ability to manage multiple projects in a fast-paced environment.
- Bachelor's degree in Business Administration, Engineering, Public Policy, Information Technology, or a related field. A postgraduate qualification is an added advantage.

Preferred Skills

- Knowledge of Digital India initiatives and e-Governance platforms.
- Experience coordinating with compliance, legal, and regulatory teams.
- Familiarity with APIs, SaaS products, and enterprise software implementations.
- Strong project management and organizational skills.
- Ability to work independently while collaborating effectively with cross-functional teams.

Why Join Neeved Ventures?

- Opportunity to work on impactful SaaS solutions integrated with India's digital public infrastructure.
- Direct exposure to high-level government stakeholders and strategic partnerships.
- Collaborative and innovation-driven work workplace.
- Significant opportunities for professional growth and leadership development.

About Neeved Ventures Private Limited

- Neeved Ventures Private Limited is a technology company specializing in web and mobile application development. We are committed to delivering reliable, scalable, and results-driven digital solutions that help businesses transform and grow. Our philosophy is simple: we believe in delivering measurable outcomes, regardless of project complexity. We practice what we promise and consistently strive to exceed client expectations through innovation, quality, and execution excellence.

📌 Senior Operations Manager (Indore)
🏢 Neeved Ventures
📍 Indore