Application Support

Key Responsibilities & Required Skills:

- Monitor and maintain core banking/financial applications.

- Handle incident management, service requests, and problem resolution.

- Ensure SLA adherence and timely communication with stakeholders.

- Perform root cause analysis and implement preventive measure

Project Handling

- Manage IT projects related to application upgrades, migrations, and new implementations.

- Coordinate with cross-functional teams (business, operations, vendors).

- Ensure projects meet regulatory compliance (RBI, Internal Audit etc. norms).

- Track project timelines, budgets, and deliverables.

Process Improvement

- Drive automation and efficiency in support processes.





- Implement monitoring tools and dashboards for proactive issue detection.

- Suggest enhancements to improve application performance and reliability.

Technical Expertise

- Knowledge of banking applications, Lending platforms, payment gateways, CRM, ERP systems.

- Familiarity with databases (Oracle, SQL, NoSql DB), middleware, APIs, cloud platforms.

- Understanding of ITIL processes (incident, problem, change management).

Soft Skills

- Excellent communication and stakeholder management.

- Ability to lead teams and manage vendors.

- Robust analytical and problem-solving skills.

📌 Senior Manager - Application (Mumbai)
🏢 HDB FINANCIAL SERVICES
📍 Mumbai