Roles & Responsibilities

Key Responsibilities

- Own end-to-end relationship management for assigned key accounts, ensuring high operational reliability and effective escalation management.

- Act as the face of Loadshare for key clients and build long-term, trust-based partnerships.

- Develop and manage relationships with senior stakeholders at client organizations.

- Understand customer business requirements, workflows, and challenges; design and propose scalable solutions.

- Drive account growth by identifying upsell, cross-sell, and optimization opportunities.

- Collaborate closely with internal teams, including Operations, Product, Sales, Finance, Business, and Analytics.

- Track daily performance metrics, analyze variances, and report insights to senior management.

- Conduct profit and cost analysis for key accounts and ensure the financial health of accounts.

- Manage new account onboarding, lifecycle management, and smooth Go-Live execution.

- Coordinate with the Finance team to ensure timely billing and collections.





- Stay informed about market trends, competition, and customer landscape to influence strategic decisions.

- Drive continuous process improvement, optimization, and operational excellence.

Skills & Competencies

- Strong analytical mindset with the ability to make data-backed decisions.

- Go-getter attitude with high ownership and accountability.

- Comfortable working in a rapid-paced environment with high ambiguity.

- Excellent communication and stakeholder management skills.

- Ability to influence without authority using logic, data, and facts.

- Innovative, curious, and proactive in challenging the status quo.

- Capable of working independently with minimal supervision.

Experience & Qualifications

- 3+ years of relevant Key Account Management experience

- Prior experience in 3PL, freight, consulting, or logistics organizations preferred

📌 Senior Key Account Manager (Bengaluru)
🏢 Loadshare Networks
📍 Bengaluru