Role: Team Lead (D365 CRM Functional)

Location: India/USA/UK Role Summary The Functional Lead will be responsible for managing end-to-end delivery across multiple projects and clients, ensuring timely execution, quality delivery & resource optimization. The role involves leading delivery teams, managing stakeholder communication, and driving operational excellence. Roles & Responsibilities

- Manage end-to-end delivery of multiple Microsoft Dynamics 365 CE projects across clients and business units.
- Serve as the primary point of contact for delivery-related discussions with clients and stakeholders.
- Lead project planning, resource allocation, task assignments, and ensure timely execution of deliverables.
- Participate in requirement gathering, solution discussions, and design workshops with business users.
- Provide guidance on Dynamics 365 CE best practices, implementation approaches, and integration considerations.
- Work closely with functional and technical teams to ensure solutions align with business requirements.
- Monitor project progress, delivery metrics, risks, issues, and escalations; Conduct regular project reviews and client status meetings.
- Support effort estimation, resource planning, and project governance activities.
- Oversee release management,



change management, and deployment processes.
- Ensure effective coordination among cross-functional teams including development, BI, and support teams.
- Review and support solution architecture, integrations, and overall CRM implementation lifecycle.
- Possess working knowledge of Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service.
- Maintain awareness of Power Platform capabilities including Power Apps, Power Automate, and Dataverse.

Skills & Qualifications

- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Proven experience in managing multiple projects and teams.
- Solid leadership, stakeholder management, and client-facing skills.
- Good understanding of project delivery methodologies and resource planning.
- Working knowledge of Microsoft Dynamics 365 CE modules and CRM implementation lifecycles.
- Basic understanding of solution architecture, integrations, Dataverse, and Power Platform components.
- Ability to manage priorities, risks, and deadlines effectively.
- Excellent communication, reporting, and problem-solving skills.

📌 Senior Functional Consultant (Ahmedabad)
🏢 DynaTech Systems
📍 Ahmedabad