Job Summary

The Senior Facility Manager for the NCR Region will oversee facilities management operations across Noida/Gurgaon. This role combines operational excellence with exceptional employee experience and client engagement, requiring a hospitality-focused professional who can manage multiple locations while maintaining high standards of service and stakeholder satisfaction.

Responsibilities

- Strategic Planning &
- Operations

Develop and implement facilities management plans across the West Region with focus on employee experience and operational efficiency. Optimize resource allocation including space, equipment, and personnel. Align facility managers across locations and coordinate with clients on requirements.

- Employee Experience &

- Workplace Enhancement

Create welcoming, functional work environments that enhance employee satisfaction and productivity. Implement workplace initiatives, gather user feedback, and translate insights into improvements. Partner with clients to design programs supporting employee wellbeing and engagement.

- Client Engagement &

- Relationship Management

Build strong relationships with client leadership as primary point of contact for facilities matters. Conduct regular business reviews, exceed service expectations, and act as strategic partner. Demonstrate hospitality mindset in every interaction.

- People Management &

- Team Leadership

Lead and develop facility managers across the region, fostering service excellence and accountability. Provide coaching and mentorship, conduct performance reviews, and create collaborative, inclusive team culture.

- Infrastructure &

- Maintenance Oversight

Monitor facility conditions across all locations, ensure prompt resolution of maintenance issues, and implement preventive maintenance programs. Oversee infrastructure upgrades with minimal disruption to occupants.

- Vendor Management Oversee service provider contracts, evaluate vendor performance, and maintain qualified vendor network delivering responsive,



courteous service across the region.

- Financial Management Prepare and manage budgets for facilities expenses, track expenditures, identify cost-saving opportunities, and prioritize projects based on business impact. Provide regular financial reporting.

- Safety &

- Compliance

Ensure compliance with safety regulations, building codes, and environmental standards. Implement preventive safety measures, conduct audits, and drive continuous safety improvement.

- Emergency Preparedness Develop and maintain emergency response plans for all facilities. Ensure readiness for various scenarios and lead crisis management with calm, explicit communication.

- Stakeholder Communication Facilitate transparent communication with all stakeholders. Address concerns with empathy and urgency, organize engagement initiatives, and build community across facilities.

Qualifications &

- Requirements

Education

- Bachelors degree in Hotel Management, Hospitality Management, or related field (Required)

- MBA or relevant masters degree preferred

Experience

- 10-12 years in hospitality operations, employee experience, facilities management, or corporate services

- Minimum 3 years in operations leadership role managing multiple locations/sites

- Demonstrated experience with strong controls on KPIs, service delivery metrics, and SOW (Scope of Work) adherence

- Proven track record of implementing and monitoring operational controls and performance dashboards

- Proven track record in client-facing roles with emphasis on relationship management

- Background in employee engagement and workplace experience initiatives





Core Competencies

Leadership &
- People Management

- Exceptional people management with proven success leading distributed teams

- Strong emotional intelligence and coaching abilities

- Experience building collaborative, inclusive cultures

Operational Excellence &
- Controls

- Strong analytical skills with focus on KPI tracking, trend analysis, and performance improvement

- Experience establishing and enforcing SOW compliance across multiple vendors and locations

- Ability to implement control mechanisms and governance frameworks

- Data-driven decision making with regular performance reporting

Client Engagement

- Outstanding relationship management with hospitality-driven service orientation

- Ability to build strategic partnerships and act as trusted advisor

- Track record of exceeding client satisfaction metrics

Communication

- Excellent verbal and written skills in English and Hindi

- Warm, approachable communication style

- Strong presentation abilities for diverse audiences

Technical Knowledge

- Understanding of building systems and facilities operations

- Knowledge of workplace design and employee experience best practices

- Familiarity with safety regulations and compliance requirements

Hospitality Mindset

- Deep service orientation with genuine desire to create positive experiences

- Grace under pressure and high attention to detail

- Proactive problem-solving with "no task too small" attitude

Additional Requirements

- Willingness to travel extensively across West Region

- Strong analytical and financial management skills

- Crisis management and decision-making abilities

Location

Gurgaon

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Facility Manager (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram