Role & responsibilities

- Coordinate with warehouse/floor teams to ensure timely picking, packing, and shipping of orders.

- Monitor SLA adherence for order fulfilment, cancellations, RTOs, and returns.

- Handle daily operational issues and resolve exceptions quickly.

- Supervise and manage floor/warehouse teams involved in e-commerce fulfilment.

- Allocate daily tasks, track productivity, and ensure operational discipline.

- Train and guide team members on SOPs, accuracy, and timelines.

- Ensure compliance with process and quality standards.

- Maintain daily MIS reports on orders, dispatch, backlog, returns, and ageing.

- Analyze data using Excel (VLOOKUP/XLOOKUP, Pivot Tables, formulas) to identify gaps and improvement areas.

- Share daily/weekly performance reports with internal stakeholders.

- Manage professional email communication with internal teams, vendors, courier partners, and marketplaces.





- Coordinate with customer support teams to resolve order-related escalations.

- Follow up proactively with stakeholders to ensure closure of open issues.

Preferred candidate profile

- Bachelors degree.

- 2-3 years of experience in e-commerce operations (marketplace or D2C preferred).

- Strong Excel skills (mandatory).

- Excellent written and verbal email communication skills.

- Hands-on experience in floor/warehouse team handling.

- Good understanding of e-commerce fulfilment, logistics, and returns processes.

- Ability to multitask and work in a fast-paced setting.

- Experience working with marketplaces like Amazon, Flipkart, Meesho, etc.

- Exposure to WMS/OMS systems.

- Background in logistics, supply chain, or warehouse operations.

📌 Senior Executive E-Commerce (Bengaluru)
🏢 Coffee Day Global
📍 Bengaluru