Be responsible for production support & release management for application assigned
Should possess excellent troubleshooting and analytical skills.
Key Responsibilties
- Develop, manage, measure and report on key service-level metrics
- Strive for continuous improvement of incident management process and integration with other IT
operations management processes
- Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user
productivity goals are understood and exceeded
- Perform collaboration sessions and develop action plans to address the knowledge transfer from the
application development team for new releases
- Conduct trend analyses and action plans for improving service timeliness and reducing costs
- Contribute to problem solutioning, change, release,
knowledge and ensure BCP/DR activities are planned
and conducted
- Track resolution of all open issues, be part of the solutioning team for war room / discussions
- Manage audit queries related to Production environment
Mandatory Skills
- Must have worked as production support
- Have solid knowledge of application stack
- Have strong lending/digital lending experience in support.
- Have deep knowledge of oracle/SQL and server-side technology/architecture
- Have thorough understanding of networking concepts, firewalls, Clustering
- Have troubleshooting skills