About the Team The Workday Success Plans Team are all about our customers and their entire journey with Workday - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to guidance during their deployments.
About the Role The Subscription Services Engagement Manager (Deployment Success Manager) will simultaneously handle several projects, coordinating the delivery of packaged services to customers of all sizes and industries around the world.
Engagement
Managers drive the execution of projects, ensuring success, efficiency and quality via project management practices (e.g., develop project staffing plan, coordinate system access, conducting meetings, etc.) and by handling the customer relationship. Within these projects, Engagement Managers serve as an advocate for Workday, our employees and our customers in equal measure, to complete projects under budget and on time per the definition of each service.
Responsibilities include
- Leading projects to deliver Workday Success Plans programs and services.
- Clearly and successfully communicating project objectives and delivery strategies.
- Becoming a specialist in Workday Success Plans offering and educating customers throughout the project.
- Balancing the needs of a large number of concurrent projects.
- Providing guidance and mentoring to consultants working on your projects.
- Ensuring projects are accurately planned and staffed.
- Working with the client project manager to identify and resolve issues that could impact project scope or timeframe.
- Leading customer meetings and Workday internal operational meetings.
- Ensuring customers can serve as a reference upon completion of their project.
- Completing project administration tasks such as updating project forecasts, assisting with team scheduling, and other internal project initiation and closure tas . skill: project management, customer relationship management, communication, mentoring, project planning, industry: IT Services & Consulting