About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 12,000+ merchants worldwide, processes around $2B in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and bolstered by a $13M growth round in June 2025 (total funding: $68M), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

We are looking for an SRE-focused Engineer to join our DevOps team. This role is 80% Site Reliability Engineering and 20% DevOps enablement, with observability, resilience, and incident management at its core. You will lead on-call operations, build world-class observability systems, and drive reliability engineering practices across the organization.

Alongside this, you will collaborate on automation and CI/CD improvements to ensure services are built and operated for scale. We are an engineering-first team that continuously invests in tools, tests, processes, and technology. We consider our people our biggest asset and strive to build a culture of continuous learning and growth.

What You’ll Own Lead SRE practices for reliability, scaling, and performance of production systems

Lead on-call operations and incident response, ensuring quick resolution and minimal customer impact

Perform deep debugging of production issues across infrastructure, services, and databases

Design and automate self-healing, scalable infrastructure

Architect and implement advanced observability (metrics, logs, traces, SLIs/SLOs, APM) to detect, debug,



and prevent outages

Support CI/CD and infrastructure automation (Terraform, Kubernetes, pipelines) as part of DevOps responsibilities (20%)

Implement and mature observability practices including SLIs/SLOs, distributed tracing, and APM

Mentor junior engineers in incident management and DevOps best practices

Partner with engineering teams on resilient architecture reviews and reliability improvements

Drive adoption of new tools and best practices to enhance infrastructure reliability

Conduct blameless postmortems, improve incident playbooks, and build a strong prevention culture Who You Are 5–8 years of experience in SRE / Production Engineering, with some DevOps exposure

Strong expertise in incident management, debugging distributed systems, and on-call operations

Strong background in observability platforms such as Prometheus, Grafana, Datadog, OpenTelemetry, or similar

Deep knowledge of cloud infrastructure (AWS/GCP) including networking, scaling, and HA/DR setups

Hands-on experience with Kubernetes, Terraform, and CI/CD pipelines

Experience with incident frameworks, blameless postmortems, chaos engineering, and resiliency testing

Ability to balance short-term firefighting with long-term reliability engineering

Strong scripting skills (Shell, Python, or Go preferred) Why GoKwik At GoKwik, we aren’t just building tools—we’re rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces—and we’re just getting started.

📌 Senior DevOps Engineer (Gurugram)
🏢 GoKwik
📍 Gurugram