Role & responsibilities :

- Respond promptly and professionally to customer queries via phone, email, chat, and social media.
- Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
- Maintain accurate records of customer interactions, conversations, and transactions using CSS software.
- Collaborate with internal departments (sales, tech, Operations logistics, etc.) to escalate and resolve recurring or complex customer issues.
- Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
- Assist in improving customer support processes and share customer feedback with the relevant teams.
- Contribute to the creation of help center articles, FAQs, and internal documentation as needed.
- Team Handling is mandatory.

Required Skills & Qualifications





- 5 years of experience in a customer service or support role (preferably in Logistics, e-commerce, telecom, or retail).
- Excellent verbal and written communication skills in English [plus regional/local language if applicable].
- Solid problem-solving skills and a calm, customer-first approacheven in high-pressure situations.
- Familiarity with CRM Opeartions.
- Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.
- Basic understanding of the companys products, services, and customer journey.

NOTE : If any one is interested - Pls DM to this whatsapp no - 93535 51860 / Email id - [email protected]

📌 Senior Customer Support Executive (Hyderabad)
🏢 Dtdc Express
📍 Hyderabad