Company Description Tech Mahindra is a global provider of technology consulting and digital solutions, supporting enterprises across a wide range of industries. With more than 149,000 professionals in over 90 countries, the company serves 1,100+ clients through services spanning consulting, IT, enterprise applications, business process and engineering services, networks, customer experience and design, AI and analytics, and cloud and infrastructure. Tech Mahindra is the first Indian company to receive the Sustainable Markets Initiative’s Terra Carta Seal, recognizing its commitment to climate- and nature-positive business practices.

As part of the Mahindra Group, founded in 1945, Tech Mahindra offers a strong heritage of innovation and values-driven growth. Candidates can learn more about the organization and its #ScaleAtSpeed vision at www.techmahindra.com.

Role Description The Senior Customer Service Associate is a full-time, on-site role based in Noida, responsible for delivering high-quality support to customers through phone and other communication channels. This role involves handling inquiries, resolving issues efficiently, and ensuring a positive customer experience at every interaction. The associate will manage escalations, track and document cases in relevant systems, and follow established processes to meet service-level agreements and performance metrics.





Day-to-day tasks include collaborating with internal teams to resolve complex problems, sharing customer insights to improve processes, and maintaining skilled communication standards. The role also requires adherence to company policies, participation in training and quality initiatives, and contributing to continuous improvement of customer service operations.

Qualifications Strong customer-facing skills, including Customer Service and Customer Experience capabilities to handle inquiries and build lasting relationships.

Ability to manage Customer Support interactions and drive Customer Satisfaction through timely, accurate, and empathetic issue resolution.

Excellent Phone Etiquette and professional communication skills for handling high-volume calls and escalations.

Proficiency in using CRM or ticketing systems, with attention to detail in documentation and case tracking.

Solid problem-solving and decision-making abilities, with a focus on ownership and follow-through.

Prior experience in a customer service or contact center environment, preferably in a senior or escalation-handling role.

Comfort working in an on-site, fast-paced environment in Noida, with flexibility for shift work as required.

Minimum qualification: bachelor’s degree or equivalent experience in any discipline; strong English language skills (verbal and written).

📌 Senior Customer Service Associate (Noida)
🏢 Tech Mahindra
📍 Noida