Company Description People Nexus is a premier consulting firm founded in 2016, specializing in recruitment, training, career development, and talent acquisition. The firm focuses on connecting talent with opportunity, partnering with organizations, professionals, and educational institutions to support their growth. A dedicated team collaborates closely with clients to understand their specific needs and delivers tailored, strategic solutions.

People

Nexus provides end-to-end support, from hiring key talent to upskilling teams and enhancing academic programs. The company is committed to integrity, expertise, and delivering measurable, results-driven services.

Role Description The Senior CRM Leader is a full-time, on-site role based in Navi Mumbai, responsible for owning and optimizing the organization’s customer relationship management strategy and platforms. This individual will oversee CRM configuration, workflows, and data management to ensure accurate, actionable information for sales, marketing, and operations teams.

Daily responsibilities include monitoring system performance, analyzing customer data, generating reports and dashboards, and identifying opportunities to improve client engagement and conversion. The role involves collaborating with cross-functional stakeholders to define requirements, implement enhancements,



and support change management. The Senior CRM Leader will also mentor junior team members, manage vendor or implementation partners as needed, and ensure compliance with data privacy and security standards.

Qualifications

- Solid CRM platform expertise (e.g., Salesforce, HubSpot, Zoho or similar), including configuration, workflows, and automation.
- Proficiency in data analysis and reporting, with the ability to interpret customer insights and present clear, actionable findings.
- Experience collaborating with sales, marketing, and operations teams to align CRM processes with business objectives.
- Skills in project management, including requirement gathering, stakeholder communication, and managing CRM enhancements or rollouts.
- Background in consulting, recruitment, or talent solutions environments is highly beneficial.
- Demonstrated ability to lead and mentor team members and influence decision-making without bias or discrimination.
- Strong written and verbal communication skills, with attention to detail and a focus on customer-centric practices.
- Bachelor’s degree in Business, Information Systems, Marketing, or related field; advanced certifications in CRM or analytics are a plus.

📌 Senior CRM Leader (Navi Mumbai)
🏢 People Nexus
📍 Navi Mumbai