Location: Bangalore, India.

Job Summary

You'll be part of Circle's global Customer Experience organization, delivering exceptional support to customers around the world and helping them maximize the value of Circle's products and services. You'll own complex customer issues from investigation through resolution, serving as a trusted advisor while delivering an outstanding customer experience. Working closely with Product, Engineering, Compliance, Partner Management, and Business Development, you'll resolve technical and operational challenges, improve support processes, and help scale our 24/7 global support operation through operational excellence and continuous improvement.

Responsibilities

- Resolve complex customer issues escalated through support channels, ensuring timely resolution within defined service levels.
- Develop deep expertise in Circle s products, APIs, and the USDC ecosystem to effectively troubleshoot customer issues.
- Partner with Product, Engineering, Compliance, Partner Management, and Business Development to investigate and resolve technical and operational issues.
- Serve as a trusted advisor by delivering clear, empathetic, and proactive customer communication throughout the support lifecycle.
- Validate, investigate, and complete customer escalations while participating in incident management and customer impact communications.
- Improve operational processes, documentation, and cross-training programs to increase team efficiency, consistency, and support quality.
- Identify opportunities to improve tooling, automation, and workflows that help scale global support operations.
- Contribute to departmental OKRs by meeting service level objectives and delivering high-quality operational outcomes.




- Participate in on-call rotations and provide weekend or holiday coverage as needed to support Circle s global customers

What you ll bring to Circle Core Requirements
- 4+ years of experience in a fast-paced global customer support or customer success organization.
- Bachelor s degree or equivalent practical experience.
- Excellent written and verbal communication skills, with the ability to explain complex technical issues clearly.
- Passion for delivering exceptional customer experiences with empathy, professionalism, and a customer-first mindset.
- Strong analytical and problem-solving skills with the ability to prioritize, investigate, and resolve issues independently.
- Experience using customer support platforms such as Zendesk, Salesforce, or similar case management systems.
- Experience collaborating cross-functionally with Product, Engineering, Compliance, Operations, or other technical teams.
- Experience improving operational processes, documentation, and knowledge management in a fast-paced workplace.
- Availability to participate in on-call rotations and provide weekend or holiday coverage as needed.

Preferred Requirements
- Experience supporting fintech, payments, digital assets, or financial services products.
- Experience using data, logs, or analytics tools to investigate and troubleshoot customer issues.
- Experience mentoring teammates or contributing to team enablement initiatives.
- Multilingual communication skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Customer Care Advisor (Bengaluru)
🏢 Circle Internet Tech
📍 Bengaluru