We are seeking a highly skilled and experienced Senior Business Analyst with 6 to 7+ years of experience, specialising in Air Travel Distribution, NDC (New Distribution Capability), and GDS (Global Distribution Systems). In this role, you will bridge the gap between complex airline strategies and technical IT execution. You will be responsible for defining, analysing, and implementing offers and solutions to enhance our air travel product ecosystem.

Office hours: 9:00 a.m. to 6:00 p.m.(subject to business needs)

Work days: Monday to Friday

Roles & Responsibilities:

Domain-Specific Responsibilities (NDC & GDS)

- API Architecture: Gather and document functional requirements for NDC API integrations and traditional GDS connections (Amadeus, Sabre, Travelport).
- Workflow Optimisation: Analyse and design end-to-end business process flows for airline systems.
- GDS-to-NDC Transition: Identify functional gaps and define alternative approaches/migration strategies as business models shift from GDS architecture to NDC-driven airline systems.
- Vendor & Partner Collaboration: Act as the primary focal point for global distribution partners, aggregators, corporate clients, and Online Booking Tools (OBTs) to align product capabilities with industry standards.

Core Systems Analysis & Project Execution
- Requirement Lifecycle Management: Document high-quality functional requirements, user stories, and acceptance criteria in an Agile environment, developing a well-defined shared understanding of project scope and the final system vision.
- System Design & Gap Analysis:



Define modifications to existing travel platforms to meet evolving user requirements.
- Data-Driven Insights: Retrieve, manipulate, and analyse complex transaction and booking data from relational data warehouses using SQL to identify systemic issues, optimise booking conversion, and make strategic recommendations to the product team.
- Quality Assurance & Support: Develop and execute comprehensive test plans for air-search logic, fare pricing, and ticketing workflows. Independently coordinate the investigation and resolution of complex production issues and system anomalies.
- Project Leadership: Independently lead and manage smaller to medium-sized cross-functional projects, ensuring proper business justification and complete documentation for all initiatives.

What Success Looks Like :
- Seamless API Integration: Successfully define and deliver NDC and GDS integrations with minimal post-deployment defects, ensuring robust handling of complex edge cases.
- Minimised Gaps in Transition: Deliver comprehensive gap analyses that enable the engineering team to transition GDS workflows to NDC APIs smoothly without disrupting current booking volumes or revenue streams.
- Requirements Efficiency & Clarity:



Maintain high-quality Agile backlogs where user stories, data mappings, and acceptance criteria are clearly defined, increasing development velocity and minimising rework caused by misaligned requirements.
- Data-Driven Problem Solving: Proactively identify booking failures, pricing discrepancies, or latency issues using SQL, and translate those findings into actionable system optimisations for the product team.
- Stakeholder Trust: Act as a trusted domain expert who seamlessly bridges communication between non-technical teams and technical IT infrastructure teams across global time zones.

Job Skills, Competencies, and Experience:
- 6 to 7+ years of professional experience working as a Business Analyst, with a robust focus on the Air Travel, Corporate Travel, or Travel Technology sectors.
- Hands-on experience with GDS platforms (Amadeus, Sabre, or Travelport) and NDC API integration projects is strictly required.
- Familiarity with Online Booking Tools (OBTs) such as Concur, Cytric, and Deem, along with corporate travel management workflows, is highly preferred.
- Extensive experience working within Agile/Scrum development frameworks, with proficiency in Jira and Confluence.
- An analytical mindset with proven problem-solving skills for diagnosing complex XML/JSON payloads, fare calculations, and booking API failures.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders across global time zones.

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