This job is provided by apna.co ? PNB MetLife Insurance India Ltd. ? Position: Senior Back Office Executive ? Location: [DUNLOP/ KOLKATA] ⏱️ Job Type: Full-Time ? Experience Level: 0 –5 Years ? About the RoleAre you the energetic, organized face that brings warmth and professionalism to every interaction? ? PNB MetLife is looking for a Senior Front Office Executive to join our team! In this key role, you will be the primary point of contact for our valued policyholders, visitors, and internal teams, ensuring a smooth, delightful, and highly professional front-desk experience. ?✨ ? Key Responsibilities? Customer Experience &

• Relationship Management First Impressions: Warmly greet and welcome all clients, policyholders, and visitors with a professional and reassuring demeanor. ?? Query Resolution: Assist walk-in customers with basic policy information, premium payments, and service requests promptly. ?? Escalation Handling: Handle customer grievances tactfully and route complex inquiries to the appropriate department/manager. ?? ? Front Desk Operations &

• Communication Call Management: Manage central incoming phone calls, direct inquiries, and convey clear messages to concerned teams. ☎️? Visitor Logs: Maintain digital/physical visitor registers, issue security badges, and ensure security compliance. ?? Mail &

• Courier Management: Oversee incoming and outgoing courier shipments, official mail distribution,



and office correspondence. ✉️? ?️ Administrative &

• Facility Support Meeting &

• Boardroom Scheduling: Coordinate conference room bookings, organize hospitality for executive meetings, and set up client presentations. ?☕ Vendor &

• Supplies Oversight: Monitor inventory of front-office supplies, brochures, forms, and coordinate with vendors to maintain office standards. ??️ Branch Coordination: Support the Branch Operations Lead with daily admin workflows, attendance logs, and records maintenance. ?? ? Required Qualifications &

• Skills? Education: HS &

• ABOVE ?️ Communication: Fluency in English and [Local Language] with robust verbal and written communication skills. ? Tech Tech-Savvy: Proficient in MS Office (Excel, Word, Outlook) and CRM software. ? Soft Skills: Exceptional interpersonal skills, problem-solving mindset, and multitasking ability under pressure. ✨ ? What We Offer? Competitive Compensation: Attractive salary package with performance-linked incentives. ? Health &

• Wellness: Comprehensive medical coverage for you and your family. ?? ? Career Growth: Ample opportunities for internal promotion into Operations, Claims, or Sales management. ? ? Work Culture: A collaborative, inclusive, and encouraging work environment at one of India’s leading life insurance brands! ?

📌 Senior Back Office Executive (Kolkata)
🏢 pnb metlife india insurance co.
📍 Kolkata