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Your day at NTT DATA The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events.
This role works towards associate to qualified level certification, whilst at the same time developing business knowledge.
Key responsibilities:
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
- Takes responsibility for problem resolution and troubleshooting during project lifecycle
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
- Compiles and maintains project administration (Time Capture and feedback to stakeholders)
- Conducts elementary presentations within the customer's organization.
- Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
- Performs any other related task as required.
To thrive in this role, you need to have:
- Developing fundamental project and administration ability.
- Developing understanding and appreciation of technical design principles and compute layers.
- Ability to develop an understanding of fundamental project and administration processes.
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
Academic Qualification and certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Required experience:
- Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
- Moderate level of experience engaging with clients and conducting presentations.
- Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Moderate level of experience in diagnosis and troubleshooting.