Key Responsibilities Customer Programs (Customer Incentives &

- Chargebacks / Filebacks)

- Gather and analyze business requirements for customer rebate, incentive, volume-offer, and accrual programs.

- Configure customer trade programs including lump-sum, accrual, off-invoice, and scan-based offers.

Design and implement chargeback and filebacks / resale (indirect sales) tracking, including customer submission validation, tolerance rules, and dispute handling.

- Set up budgets, fund allocation, and accrual liability to support trade-spend visibility and forecasting.

- Ensure incentive programs align with pricing, promotions, and revenue-recognition policies.

Supplier

Programs (Supplier Ship &

- Debit / Supplier Rebates) • Configure supplier ship-and-debit programs, supplier rebate accruals, and price-protection agreements.

- Design suppliers claim submission, validation, and settlement workflows.

- Reconcile supplier accruals against actual claims and manage over/under accrual adjustments.

- Support cost recovery and margin protection processes tied to distributor / reseller sales. Claims &

- Deductions Management

- Configure claims, deductions, overpayments, and non-invoice deductions, including auto-resolution and matching rules.

- Design deduction research, validation, and settlement processes (credit memo, debit memo, write-off, chargeback).

- Establish claim aging, thresholds, and approval hierarchies to reduce open-deduction backlog.

- Partner with Finance / AR to streamline deduction resolution and improve days-deductions-outstanding metrics.

Order Management (OM) Integration • Configure and support the order-to-cash flow, ensuring pricing, promotions, and incentives flow correctly through order capture, fulfilment, and invoicing.

- Manage the integration points between Order Management, Pricing, Accounts Receivable, and Channel Revenue Management.





- Troubleshoot order-to-accrual-to-claim data flow issues and ensure accurate downstream financial postings. Cross-Functional &
- Delivery • Lead workshops, prepare functional design documents (FDDs), configuration workbooks (BR100), and test scripts.

- Support data migration, cutover, UAT, and hyper care activities.

- Provide production support, root-cause analysis, and continuous-improvement recommendations.

- Coordinate with technical / development teams on custom extensions, interfaces, and reports.

Required Skills &

- Experience

- Hands-on functional experience with Oracle Channel Revenue Management (Oracle Fusion Cloud and Trade Management) across Customer Programs, Supplier Programs, and Claims / Deductions.

- Strong understanding of the order-to-cash (O2C) cycle and Oracle Order Management, Pricing, and Accounts Receivable integration.

- Working knowledge of trade-promotion concepts: accruals, budgets, offers, chargebacks, file backs / resale tracking, ship-and-debit, and deduction settlement.

- Experience with full-lifecycle implementations, upgrades, and/or production support.
- Ability to author functional specs, configuration documents, and test cases.
- Robust analytical, communication, and stakeholder-management skills.

Preferred Qualifications • Oracle Cloud certification in Channel Revenue Management, Order Management, or Financials.

- Experience with SQL for data analysis and validation.
- Exposure to reporting tools (OTBI, BI Publisher) for trade-spend and deduction analytics.
- Domain background in CPG, Distribution, High-Tech, or Manufacturing (industries where trade programs are central).
- Bachelors degree in finance, Business, Information Systems, or a related field.

Success

Metrics (First 6–12 Months) • Accurate accrual liability and trade-spend reporting delivered on schedule.

- Reduction in open-deduction aging and improved claim auto-resolution rates.

- Clean order-to-accrual-to-settlement data flow with minimal manual intervention.

- Positive stakeholder feedback from Finance, Sales Ops, and Trade Marketing.

📌 Senior Associate (CHRM)/ OM (Order Management)
🏢 Talent Smart Soft Solutions
📍 Bengaluru