Job Summary

As a Network Engineer - Expert 1 within the NOC APAC team based in Bangalore, you will be an important part of the foundational infrastructure operations organization. You will support the stability, availability, and performance of network services across the APAC region, working closely with global network teams, IT stakeholders, vendors, and business users.

In this role, you will manage incidents, service requests, and operational support activities related to network topics including LAN, WAN, WiFi, firewalls, internet access, VPN, routing, switching, and related infrastructure services. You will contribute to maintaining reliable network operations, ensuring timely resolution of issues, and supporting continuous improvement of operational processes.

Responsibilities

- Act as an integral member of the NOC APAC network operations team, providing support and services primarily during APAC business hours.

- Manage network incidents, service requests, and escalations received through support tickets, monitoring alerts, user reports, and operational processes.

- Support troubleshooting and resolution for network-related topics including LAN, WAN, WiFi, firewalls, internet access, VPN, routing, switching, and connectivity issues.

- Collaborate effectively with regional and global network teams, security teams, service owners, vendors, and business stakeholders.

- Follow and enforce network and network security standards throughout the infrastructure.

- Support planned maintenance activities, change implementation, and operational readiness activities as required.





- Provide a positive and professional user experience when engaging with internal and external stakeholders.

- Document troubleshooting steps, resolutions, operational procedures, and knowledge articles to improve service quality and team efficiency.

- Contribute to root-cause analysis, problem management, and continuous improvement initiatives.

- Work outside normal business hours when required by business needs, planned maintenance windows, or critical incident support.

- Think globally and work across departments and geographies, encouraging teamwork that respects diverse backgrounds and cultural differences to drive results.

Who You Are

- You are a motivated network operations professional with hands-on experience in enterprise network environments.

- You are comfortable working in a fast-paced operational setting, managing multiple priorities, and collaborating across teams to resolve technical issues effectively.

- 3-5 years of hands-on experience in network operations, support, administration, or engineering of enterprise network environments.

- Experience handling incidents, service requests, and operational support for network infrastructure.

- Good knowledge of enterprise wired and wireless network technologies. Good understanding of routers, switches, firewalls, LAN, WAN, WiFi, VPN, internet access,



and network security concepts.

- Familiarity with SD-WAN architectures and concepts is preferred.

- Working knowledge of networking protocols and technologies such as TCP/IP, DNS, DHCP, HTTP/HTTPS, FTP/TFTP, SMTP, IPSec/SSL VPN, QoS, VoIP, OSPF, BGP, MPLS, ACLs, VLANs, STP, static routing, and policy-based routing.

- Experience working with monitoring tools, ticketing systems, operational dashboards, and standard ITIL-based processes.

- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.

- IT or network-related certifications are preferred, such as CCNA, CCNP, Fortinet, Palo Alto, ITIL Foundation, or equivalent.

- Excellent analytical and problem-solving skills.

- Strong organizational and time-management skills.

- Highly developed interpersonal, communication, and teamwork skills.

- Ability to remain calm and structured when managing multiple incidents, priorities, and stakeholder expectations.

- Ability to work in a global team setting and collaborate across regions and cultures.

- Willingness to support out-of-business-hours maintenance work or critical incidents when required.

- Ability to travel domestically or internationally when required.

Key Skills

- LAN

- WAN

- Wi-Fi

- Firewalls

- VPN

- Routing

- Switching

- SD-WAN

- OSPF

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst_CCNA Fundamentals (Bengaluru)
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