Senior Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: Linux, Redhat Satellite, Redhat Cluster, Problem-Solving, Root Cause Analysis, IT Service Management, Red Hat Certified System Administrator (RHCSA), ITIL Foundation Certification

Job Summary The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring that our services meet quality standards, ultimately contributing to positive customer feedback and satisfaction.

Key Responsibilities

1.

Provide Advanced Technical Support For Complex

Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.

2.

Adhere To Quality Standards And Regulatory

Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.

3.

Manage And Update The Knowledge

Base,



Contributing To Effective Documentation And Ongoing Training For Current Team Members And Analysts.

4.

Resolve Complex Support Tickets Within Agreed

Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.

5.

Drive Customer Satisfaction By Achieving High

First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

1.

Advanced Proficiency In Linux And Redhat

Satellite Management.

2.

Strong Understanding Of Redhat Cluster

Technologies.

3.

Excellent

Problem-Solving Skills With A Focus On Root Cause Analysis.

4.

Familiarity With It Service Management Frameworks

And Processes.

- Effective Communication Skills For Customer Interaction And Team Collaboration.

Other Requirements

1.

Red Hat Certified System

Administrator (Rhcsa) Certification Is Optional But Valuable.

2.

Itil Foundation Certification Is Recommended For

Best Practices In Service Management.

📌 Senior Administrator Linux, Red Hat Cluster, Red Hat Satellite (India)
🏢 HCL Technologies
📍 India